Store Policy
Customer Care
We will always place customer service, and your safety and privacy as our #1 priority.
Contact us for any reason, using our chat feature or via email.
For wholesale inquires, retail and/or collaborations, please contact us via email.
Privacy & Safety
Liz and Lukas LLC respects the privacy of our customers and the users of our website and has instituted the policies and practices described below to ensure that your personal information is handled in a responsible manner. Our online privacy policy describes the types of personal information we may collect from you when you visit our website and how we use this information.
The information on this website and our privacy policy are subject to change from time to time. Any material changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it. By using our website, you consent to the collection and use of this information by Liz and Lukas LLC.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. We never sell any of your information given to third parties.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Candle Care & Safety
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Always burn candle within site.
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Always trim the wick to ¼ inch prior to each use.
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The first time using the candle, allow the wax to melt to the edge of the jar to prevent your candle from tunneling.
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Only burn candles for three to four hours at a time.
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Keep lit candles away from drafts, ceiling fans and any air currents.
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Never leave a burning candle unattended.
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Never place a candle on a glass, wooden or marble surface.
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Discontinue burning a candle when only ¼ inch of wax remains in the container.
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If the flame is creating black smoke residue on the inner side of the jar, the flame is too big. Simply extinguish the flame, wait for the candle to cool off and trim the wick down to ¼ inch before lighting it again.
Our candle safety card is included with every candle order.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments